FAQ

What happened to Compaqt?

Our founders started the company as Compaqt. We recently rebranded and have decided to change our brand name to Händig. Our new name perfectly fits with our roots and our vision for the brand.

Händig is the Swedish word for easy, handy or useful (han·dig (adjective, adverb) 1. a useful tool, 2. easy to use). It is also a play on the roots of the company. The word "hendig" means "easy" in the South of the Netherlands and is used in many different expressions. Dè minne gai nie? Des hendig! 

No worries, our products are still just as simple, affordable and flexible as before!

How long will it take before I receive my order?

As soon as you have placed your order, you should receive it within 1 - 9 business days - depending on the country you place your order from. Read more here.

How much is the delivery charge?

Within the Netherlands, Belgium and Germany deliveries are free of charge. 

Delivery to other EU countries is €9.95 for small packages and €19.95 for large packages.

Read more about delivery times and charges here.

What countries do you deliver to?

We deliver to all EU countries, with the exception of the UK and Ireland. Please find the complete list of countries and delivery times here.

Can I return my order?

You have 14 days to return a product in the original packaging. When the product is returned to us in the same condition you received it in, the full purchase amount will be returned to you. The cost for returns are for the customer.

Read our returns policy here.

Can I still cancel my order?

If you change your mind, you can still cancel your order before it has been dispatched by our delivery partner. Contact us to check if cancellation is still possible for you.

Has your order already been dispatched? You can refuse your order when it is delivered, so it is returned to sender. You can also return your order within 14 days. When the product is returned to us in the same condition you received it in, the full purchase amount will be returned to you. The cost for returns are for the customer.